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Richard Heckelmann

Remote Diagnostics: Cut Costs and Offer Cutting-Edge Customer Service   15 Feb, 2005
By: Richard Heckelmann

Remote diagnostics is not the freshest of concepts as most in the copier/printer business know. But there will always be those obstinate dealers out there that refuse to change their attitude toward technology. At one time, Darren Metz, president of NovaCopy, was one of those independent...more >>

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