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Shelley F. HallCatalytic Management

Principal, Managing Dir.

Shelley F. Hall is Principal, Managing Dir., Catalytic Management, and delivers consulting that accelerates business growth through sales effectiveness, customer loyalty & process improvement. Speaker / articles in Business Performance Magazine, CEO Refresher, Handbook of Business Strategy. At www.catalyticmanagement.com

The Keys to Building a Courageous Staff   4 May, 2015
By: Shelley F. Hall

I’m sure you remember the Cowardly Lion in the Wizard of Oz. Despite his heritage as king of the jungle, this lion lacked courage. How much courage does your staff possess when it comes to coping with unhappy customers or clients? Do your employees own their mistake, face up to it, and fix it for...more >>

GPS: Annoying Mechanical Voice or The Path to a Truly Customer-Driven Organization?   6 Apr, 2015
By: Shelley F. Hall

While driving several years ago from North Carolina to Ohio to visit a relative, I took a detour. Not an intentional detour... one of those “Geez, is that what the map meant?!” detours. Yes, I had a map, and yes, I thought I was following it.

Don't Let Unrealistic Expectations Doom Your CRM Initiatives   1 Sep, 2012
By: Shelley F. Hall

Document Technology CRM implementations fail every day, often due to unrealistic expectations. You will not make your problems go away by installing a CRM system. In fact, in many instances, a CRM installation will cause more problems up front than you had initially hoped they would solve.

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