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Stacey RomakBEI Services

Customer Care Specialist

Stacey Romak, Customer Care Specialist for BEI Services, has extensive hands-on experience working with dealerships to improve Service Department performance. Prior to joining BEI she was a Training Specialist with MWA Intelligence. Contact her at stacey.romak@beiservices.com and visit www.beiservices.com for company information.

Are You Monitoring Your Service Dept.’s Health?   24 Feb, 2012
By: Stacey Romak

Monitoring the operational efficiency of a Service Department is vital to the success of any dealership. As cumbersome as this process may seem, without it you could be throwing away thousands of dollars every month and not even know it! There are many “Critical Service Indicators” that your...more >>

Performance Based Technician Compensation Really Works!   9 Jan, 2012
By: Stacey Romak

Have you ever stopped to consider what motivates Service Technicians to be productive and to perform the utmost quality service calls on a daily basis? If you have, all you need to do is follow the money! How a technician is compensated can heavily determine the quality of work performed by and for...more >>

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