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Susan Cardot

Service Department’s Hidden Costs: Think 411 not 911   1 May, 2010
By: Susan Cardot

Business expenses exist in many shapes and sizes: capital purchases, salaries and benefits. Yet, some of the most critical costs may never appear on an invoice, statement, or receipt. These hidden costs stem from the shortfalls of a business strategy that neglects service as a key element of...more >>

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