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Susan Woelfel

Principal Owner

Susan Woelfel is principal owner of Cogent Associates. Info at www.BuildingLoyalty.com.

Importance of Customer Loyalty to Build a Sustainable Business   5 Dec, 2011
By: Josie Heskje,Susan Woelfel

Have you worked hard at satisfying your customers yet found that some still left you to go to another provider? You just went above and beyond to fix a problem but now they are with your competitor? And the economy isn’t helping you either, right? So for 2012, what do you plan to do differently...more >>

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