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Tom Arney, Service Consultant

Pros & Cons of Service Vehicle Programs   9 May, 2011
By: Tom Arney, Service Consultant

Developing and managing a vehicle program that keeps both Executive Management & Service Technicians satisfied continues to be a struggle for Service Management.  When service profits start to take a negative slide, one of the first areas of attack is the service vehicle program....more >>

No Substitute for Good Management   4 Apr, 2011
By: Tom Arney, Service Consultant

Throughout history, managers have spent the ages seeking out the “Holy Grail” of programs or quick fix technologies to magically make service personnel perform as they command. Notably, the key to unlock this mystery lies within the seeker. During my more than 25 years in the office...more >>

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