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$1.3 million in counterfeit toner cartridges confiscated

19 Apr, 2004

$1.3 million in counterfeit toner cartridges confiscated

WILSONVILLE, ORE. — Following a global investigation initiated by Xerox Corporation involving customs and excise officials from multiple countries, Xerox confirmed today that 7,200 counterfeit color laser printer toner cartridges worth more than $1.3 million have been seized or quarantined by authorities in the past two weeks. The counterfeit toner cartridges were intended for use in Xerox Phaser® 780 color laser printers. The use of counterfeit toner cartridges results in poor equipment performance, low supply yields, inferior print quality, toner leakage, high cartridge failure rates, and increased equipment downtime—all costing customers time and money. Xerox customers who own a Phaser 780 printer are urged to learn how to check the authenticity of their toner by visiting http://www.xerox.com/office/counterfeitalert. Customers who discover counterfeit toner in their possession should immediately contact the company they purchased their toner from for returns and refunds. "Hundreds of thousands of illegal products, worth millions of dollars, are removed from commerce each year," said Bill Duffy, president and chief executive officer of the Imaging Supplies Coalition, a nonprofit trade association. "This is a problem that faces the entire printing industry, and is something all manufacturers must remain vigilant in fighting to help prevent damage to the ultimate victim—the customer." The recent counterfeit toner confiscations occurred at shipping ports in Hong Kong and other international locations, and multiple locations in the United States. About 4,800 cartridges were seized in the international locations, and 2,400 cartridges have been quarantined in the U.S. An additional incident is currently pending and is expected to yield an additional 2,000 cartridges, bringing the expected total to 9,200 cartridges worth more than $1.6 million. Xerox is leading the charge against counterfeiting and other black-market activities and has a team of professionals who investigate and identify the individuals and companies that participate in these illegal activities. "Xerox takes an aggressive stance against counterfeiters and is dedicated to ensuring and protecting customer value through ongoing efforts to identify, investigate, and prosecute counterfeit operations," said George Parry, Xerox Corporate Security investigator. "These latest seizures and quarantines underscore the efforts we take, on a worldwide basis, to protect our customers from counterfeiters."

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