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Adoption of Multi-Service Document Management Services Will Grow

23 May, 2006

Adoption of Multi-Service Document Management Services Will Grow

LONDON and BOSTON -- NelsonHall, a leading independent Business Process Outsourcing (BPO) subject matter expert, today announced the availability of its latest market analysis on “Document Management Services.” This analysis predicts that the multi-service document management services market will show rapid take-up, growing at 24% per annum over the next three years compared to 8% per annum for the document management services market overall.

Overall, 33% of organizations expect to purchase external document management services during the next 12 months with 36% of these organizations expecting to purchase bundled combinations of document management services rather than the more traditional standalone services.

The key reason for this change in emphasis is that organizations now face a greater range of issues across the entire document management value chain. Secondly, documents themselves are now typically distributed simultaneously using multiple media formats rather than in print alone. While organizations still need to reduce their print expenditure, stimulating ongoing demand for print management services, the document management challenge is now much wider than this. Simultaneously, organizations now need to improve the accuracy of their inbound document capture and distribution, stimulating demand for digital mailroom services linked to workflow systems, and to improve the quality of document production, access, and distribution in a multi-media environment.

This need to ensure that staff and customers have timely access to the latest information, while minimizing the cost of document production and distribution, is driving a shift to content-centric, rather than media-centric, document management. In the new multi-media environment, one of the major challenges for organizations is consistency of content and branding across a range of media. This has led to a change in emphasis within print management with suppliers switching from being simple print brokers to taking a much greater stake in the print value chain across the provisioning of creative support services, print e-procurement, digital asset management, physical and electronic inventory management and distribution.

At the same time document management services are increasingly important within wider BPO services with document capture, validation, and electronic distribution a key component of processes such as accounts payable and claims processing.

The net result of all these changes has been a dramatic widening of the scope of the document management services opportunity.

NelsonHall’s Document Management Services market analysis report is now available within the company’s Customer Management Services subscription program at www.nelson-hall.com.

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