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Advanced Service Management / Operational Excellence / Profitability Improvement Training Program

1 Apr, 2009

Advanced Service Management / Operational Excellence / Profitability Improvement Training Program


Phoenix, AZ (March 2009) Scheduled for May 11th – 14th, 2009 in Tampa, Florida, BEI Pros will deliver a 4 Day Extensive Training Program. BEI Pros founder, Jerry Newberry states that the industry has been in need of an all encompassing training program that focuses on proven methods to drive profitability & operational performance within Service. As a result, BEI Pros has developed the industry’s first service training program that focuses on these type areas and more. The Advanced program is a “must” attend for Office Imaging Dealers that are serious about driving their margins in service. The unique fee-based program is designed for all levels of service management and includes:

Some Topics Covered Include

  • • Service Financials – How to read, interpret and react
  • • The “New” print management model for service
  • • Impact of product reliability on your profitability
  • • How to effectively improve underperforming employees
  • • 15 “Must Do’s” to achieve 52% + G.P. in service
  • • How to differentiate your Service Organization
  • • Delegating effectively for results
  • • Setting expectations
  • • Getting buy‐in from employees
  • • Best Practices from the most successful service organizations
  • • Learn how to assess your service organization
  • • Learn how to identify your opportunity areas
  • • Develop a customize action plan to improve your service dept.
  • • Learn how to properly execute your plan for results

Attendees receive free access to the industry’s first Automated Territory Development Software.

TRAINING PROGRAM LENGTH: Extensive 4 day classroom training with breakout sessions focused on service operational and financial improvements.

FACILITATORS: Jerry Newberry & Jeff Kelly: Jerry & Jeff bring over 45 years of combined industry experience. For the last 10 years, Jerry worked with Global Imaging Systems as a Corp. Officer & VP of Service. Both Jerry & Jeff have extensive experience with helping dealers achieve service operational benchmarks of 52% or greater GP in Service.

For FEE AND ENROLLMENT INFO VISIT: www.BEIPros.com and click on the “Training Class Dates and Registration Link” or contact Jerry Newberry at (813) 713-3592.




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