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Advanced Service Management Operational Excellence & Profitability Improvement Training Program

2 Apr, 2009

Advanced Service Management Operational Excellence & Profitability Improvement Training Program

The industry has been in need of an all encompassing training program that focuses on proven methods that have been developed to drive profitability & operational performance within service. As a result, BEI Pros has developed the industry’s first service training program that focuses on these areas and many more. This program is a “Must” attend for Office Imaging Dealers that are serious about driving their margins in service. Our unique program is designed for all levels of service management.

The training will take place at the Beautiful Doubletree Hotel in Tampa Florida on May 11th - 14th with special negotiated room pricing and is located only 5 minutes from Tampa International with free shuttle service provided (to include trips to the “International Mall” with 50 restaurants for dinner and entertainment). The pricing includes Breakfast and Lunch.

We will show you how to immediately recoup the cost of our training program

Investment is $2,595 for this 4 Day Extensive Training Program. Send a 2nd attendee from the same company for $2,195.


  • Service Financials – How to read, interpret and react

  • The “New” print management model for service

  • Impact of product reliability on your profitability

  • How to effectively improve underperforming employees

  • 15 “Must Do’s” to achieve 52% + G.P. in service

  • How to differentiate your Service Organization

  • Delegating effectively for results

  • Setting Expectations

  • Getting buy-in from employees

  • Best practices from the most successful service organizations

  • Learn how to assess your service organization

  • Learn how to identify your opportunity areas

  • Develop a customization plan to

  • improve your service dept
  • Learn how to properly execute your plan for results

BONUS! Attendees receive free access to the industry’s first Automated Territory Development Software

An Extensive 4 day classroom training with breakout sessions focused on service operational and financial improvements.


Jerry Newberry & Jeff Kelly

Jerry & Jeff bring over 45 years of combined industry experience. The last 10 years, Jerry worked with Global Imaging Systems as a Corp. Officer and VP of Service. Both Jerry & Jeff have extensive experience with helping dealers achieve service operational benchmarks & 52% or greater GP in Service.

TO ENROLL: Visit www.BEIPros.com and click on the “Training Class Dates and Registration Link” ADDITIONAL INFORMATION: Contact Jerry Newberry @ 813-713-3592

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