APWI Announces Total Customer Care Program26 Mar, 2008
APWI Announces Total Customer Care Program
San Juan Capistrano, CA (March 19, 2008) – American PrintWare, Inc. (APWI), a leading supplier of Printer Network Management Software, is happy to announce a new level of customer support.
In an effort to better serve our customers APWI is now offering a Total Customer Care Program Package that is designed to complement our existing maintenance package by adding more features and services that are commonly requested by our customers. We have seen an increase in demand from our customers for more services and support regarding their current document printing applications. As our customer’s budgets and staff decline, they still have to maintain their printing systems and APWI has the in-house technical support personnel that can help.
Our Total Customer Care Program is designed so your company can forget learning about the printing of your legacy and server generated print applications. APWI will take care of the Quarterly review of the software and the updating of JIL's, Jobs, and all of the other files that are required when documents change. This will include changes to Index files that are used when interfacing with content managers.
Our outsourced solution is often less expensive when compared to current annual licensing or the maintenance that users are paying for their content management solutions, etc. There is also an added level of system security and backup when APWI is familiar with your current software and processes. If that important someone in your production center is out on vacation and not available to answer a timely question, what do you do? Now you will be able to call APWI technical support and we will be able to help you get your changes made.
APWI is currently undertaking a significant effort to grow their dealer channel and provide them with not only products but also pre and post sales support. APWI has the capability to offer software products and services to their dealers helping them offer “Total Solutions”.