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BEI Pros Deposits First $8 million in Annualized Profit to Dealers’ Bottom Line

30 Jul, 2009

BEI Pros Deposits First $8 million in Annualized Profit to Dealers’ Bottom Line

Wesley Chapel, FL (July 2009) - BEI pros announced today that it has deposited $8,000,000 in profits to its client base of dealers (with combined revenues of $500,000,000) in its first 23 months of operation. BEI Pros President, Jerry Newberry, and Vice President, Jeff Kelly, proudly announced these remarkable results prior to entering into their most recent consulting engagement. As leading experts in Dealer Service profitability and productivity improvement, Newberry remarked, “We always knew there was a tremendous opportunity to help our dealer clients achieve better service results. However, the opportunities that we have discovered are enormous compared to our original expectations.”

BEI Pros, founded in August of 2007, is the collaboration of two Service executives’ knowledge and experience gained during their careers with mega dealers and manufacturers. “We were always fascinated by the willingness of most organizations to accept marginal results from their Service organizations, and we knew we could help them do so much better” said Kelly.

BEI Pros initial efforts were focused on developing and executing an onsite assessment of a Dealer’s Service operations and the after-completion of the assessment; developing a hard hitting action plan to improve that organizations’ Service productivity, expense control and profit.

Along the way, Newberry and Kelly recognized the need to educate and develop the Dealer Service leaders which led to the creation of the BEI Pros Advanced Service Management – Operational Excellence & Profitability Improvement training program. The 3-day Service Management training program focuses on the “15 MUST DO activities” that a Service Manager needs to perform to achieve the optimal productivity and expense control required to deliver maximum Service profitability. “The Assessments and Action plans we developed for dealers led to receiving gratifying and positive reviews. However, we needed to do more to guarantee the results we promised,” said Newberry. “The strategic combination of the Assessment, Action plans, and Advanced Service Manager training almost guarantees our results.”

“We initially set our benchmark at 52% Service gross profit. However, we have seen many of our clients achieve even better results,” said Kelly. “We have worked both with dealers who are $3 million in total sales and dealers who are $80 million in total sales. We now know that regardless of the size of the dealer, 52% gross profit or more in Service is an extremely valid expectation.”

In March of 2009, BEI Pros announced a strategic alliance with the Learning Outsource Group, to offer the industries first combined Sales and Service Managed Print Services training program under the umbrella of The Print Management Solutions Group (PMSG). PMSG combines the Sales training and Consulting expertise of the Learning Outsource Group and the Service Operational, Management, and Profit Improvement expertise of BEI Pros. Together, these two world class companies have analyzed some of the best and most profitable MPS dealers in the U.S. to develop this relevant and effective Sales & Service Print Management Training Program. In addition, Print Management Solutions Group has two world-class prior dealer presidents that have a vast amount of experience in growing a successful MPS program.

“We understood the opportunity for Dealer Service organizations’ profit improvement was massive, prior to our involvement in Managed Print Services,” said Newberry. “However, we now see opportunity for 65%+ Gross margins for dealers who adopt our Print Management Solutions Group Service Model. We deposited the first $8,000,000 million of profit on Dealers’ bottom lines within 23 months, focusing almost entirely on MFP operations without Managed Print Services. By adding Managed Print Service expertise to our clients operations, this will enable us to deposit the next $8,000,000 in half that time!”

Existing PROS consulting customers and participants that have attended the Advanced Service Management Training Program conclude first-hand that: (Consulting Service) "BEI PROS (Jeff & Jerry) provide an invaluable, unique service. As a Director of service, I was somewhat skeptical at first, but after meeting both of these knowledgeable individuals and learning of their program, I was convinced they could improve my bottom line. They asked a series of questions on ALL aspects of our Service operations; dispatch, parts and the financials. They analyzed call volume and we developed numerous processes to drive down that activity and it began to drop drastically. We went from 117 calls to 20 total calls in the company; pretty amazing. You would think it would be difficult to have someone come into your business and show you the mistakes, but this was relatively painless. I strongly recommend them to any Service department who wants to improve their operations and profit!"

"We engaged Jerry and Jeff, with BEI PROS, in May, 2008. They performed an extensive assessment of all aspects of our service organization and developed a very detailed action plan to address all findings; 90 days later our pending calls and response times are the lowest I have ever experienced, and our most recent profit in Service is the best it's ever been. I have engaged many consultants but never have I had this level of positive impact on my business! I highly recommend them."

(Training Program) “I came from a technician/supervisor side of our company to a manager without any prior training or experience. This program opened my eyes to many issues that I have been over-looking as a service manager!”

“The company Assessment Training and Action Plan development modules was extremely effective. I am now confident that I can return to my company and have an impact on profit improvement almost immediately.”

For further information visit www.beipros.com or contact Jerry Newberry 813-713-3592.

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