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BEI Services Releases Free Service Reporting Software

2 Dec, 2010

BEI Services Releases Free Service Reporting Software

Cody, WY (December 1, 2010) - BEI Services, Inc. today announced the release of its Service Reporting Software (SRS). This secure web service product will allow copier and printer servicing companies a no cost, service reporting software solution that will allow them to manage their service calls and technicians. The software will allow dealers to open, dispatch, arrive and complete service calls over the web. When completing the service calls, the program will collect all of the service call information, including parts usage, service meter readings and service tasks completed and store it for the dealer to refer to later. It will also allow the dealer to see and manage the workload of their service technicians and all of the service calls assigned to them. Additionally, it can automatically email service call information to technicians’ wireless devices when a  service call is opened. Dealers also have the capability to export service billing information for their accounting and book keeping systems.

“Earlier this year we completed a large industry study that included two major surveys, and the results showed an overwhelming need for a product like this,” says Bud Karakey, VP of Operations, for BEI Services. Over 84% of dealers representing more than 9700 companies in our industry are not using one of the major ERP systems.  Of those who don’t, over 50% of them use QuickBooks as their accounting software.   The study also concluded that nearly 75% of these dealers do not use any software when it comes to reporting and monitoring their service call information. Clearly, there is a dire need for a solution to help dealers with 1 to 10 techs understand what their true service costs are, so we created this product to help these dealers. Dealers using this free software service can now subscribe to BEI Services advanced reporting products that will allow them to see their service cost per page per device, have access to our Executive CSI dashboard, territory management program and our technician compensation programs that are all very popular in our industry today.

“After completing this study, it was obvious that we needed to do something to help us capture this additional market share while helping dealers that could really use our services. For many years we have had to turn away business because so many dealers had no way of collecting and exporting the data we needed for our advanced reporting services.   This new SRS product will now allow dealers who do not use one of the major ERP systems to have the same reporting capabilities they have as it relates to service.  BEI Services has been providing comparative benchmark statistics to companies for over 16 years to dealers who could extract the data we needed.  Now this new software levels the playing field for all dealers to have access to this critical data and our advanced comparative reporting. Dealers who are selling in the Managed Print Service arena not using one of the major ERP systems will now have the tools to ensure that are making the margins they need to be making. We are very happy to provide this free new service for dealers in this industry,” said Wes McArtor, President of BEI Services. 

See BEI’s Service Reporting Software (SRS) at http://www.beiservices.com/SRS

BEI Services has been providing the world’s only source for unbiased imaging device performance benchmarking since 1993. Having also developed the most successful and accepted technician incentive program in the history of the industry, BEI stands alone as experts in service department benchmarking and managed incentive programs. Tracking more than 800,000 service calls on 2.1 million imaging devices monthly, BEI can show you what “good” looks like and where you stand in relationship to that benchmark.

For more information about BEI Services contact their offices at 307-587-8446, email: marketing@beiservices.com or visit www.beiservices.com

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