Bluewolf Launches First "Integration-as-a-Service Solution" That Includes Consulting Services and Proactive Monitoring of SaaS Integrations22 Oct, 2008
Bluewolf Launches First "Integration-as-a-Service Solution" That Includes Consulting Services and Proactive Monitoring of SaaS Integrations
"Integration software has become a commodity,” said Lou Fox, CTO of Bluewolf. ”We focus on making sure you are successful with integration by wrapping in monitoring, maintenance, enhancements and consulting into our Integration-as-a-Service offering so that clients can get a complete solution not just a tool."
With remote monitoring of integration jobs via a dashboard included as part of the Integrator solution, Bluewolf proactively alerts its customers of any issues with integrations and helps solve them. In addition, Bluewolf offers onsite visits with its Bluewolf integration specialists, as part of its Integrator "Integration-as-a-Service" solution.
Integration is often cited at the Achilles heel of SaaS adoption. According to a recent Forrester Research report on SaaS, integration issues were cited as the number one SaaS concern, with 65% of respondents overall saying that integration is a key reason that they refuse to consider SaaS as a deployment model (Forrester Research Best Practices: The Smart Way to Implement CRM SaaS Solutions), May 7, 2008.
“Bluewolf’s Integrator is incredibly powerful. It offers never-ending opportunities to improve our sales process. We are always thinking of new information we can pull into Salesforce in order to make our sales team more effective,” said Bill Doane, Supervisor Client Systems Dow Jones & Company.
For administrative ease, the Bluewolf Integrator is designed with user-friendly administration rules that enable the administrator to manage the flow of data between front and back office systems with little or no IT support. With a Wizard-based approach, the Integrator prompts are presented in simple non technical terms. The Bluewolf Integrator integrates with Salesforce, Big Machines, Oracle, SAP, Microsoft SQL server, MySQL, and supports flat files, such as csv, xtml, and many more.
"The Bluewolf Integrator is more than just another SaaS integration product, and doesn't come with the problems associated with traditional software-- it doesn't require upgrades, bug fixes, patches or training," said Fox.
Bluewolf developed the Integrator in response to customer needs, based on it experience implementing SaaS solutions for more than 1,500 organizations. In addition, the Integrator is already in use by 500 clients, including DowJones, UnitedWay, and BP Solar.