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BTA ‘FIX: Cost Management for Service Workshop’ Scheduled

12 Nov, 2008

BTA ‘FIX: Cost Management for Service Workshop’ Scheduled

Kansas City, MO (November, 2008) - On Dec. 12-13 in Henderson, NV (adjacent to Las Vegas), the Business Technology Association (BTA) will host its “FIX: Cost Management for Service Workshop.” The workshop is designed for office technology dealership owners, service managers, controllers and office managers seeking to improve their service management skills and customer service strategies.

This highly interactive, energetic classroom experience will be led by instructor Ronelle Ingram, vice president of technical service for Steven Enterprises Inc., Irvine, Calif. Ingram is current national president of BTA and a contributing writer to various industry publications. She is also the author of the book, “Service with a Smile.” Ingram has served as instructor for the FIX Workshop since 1985.

FIX Workshop attendees will learn to: determine the actual costs of a service hour, maintenance agreements and vehicle operations; establish a profitable “markup method” pricing for service and maintenance agreement inspections and overtime; and compute cost-per-copy and overhead rates. Attendees will also learn how to better manage their staff operations with profit-making opportunities, improved teamwork and proven customer relations program. All attendees will take home a workshop manual for reference, sample maintenance agreements, service department worksheets and action plan templates, and cost/price spreadsheet templates (Excel) with formulas.

Here’s what past FIX workshop attendees are saying about this BTA educational offering:

"I was amazed at what I found out about the actual cost of a rental and the actual cost of the tech hour. I found the information to be priceless. Also, it was beneficial to hear other ideas regarding ways to increase profit and 'sell service' to the sales department.” — Debbie Howes, Digital Business Machines, Nashville, Tenn.

"I enjoyed the course. Ronelle was very enthusiastic. It helped me to fully understand the costing of service, loaners and drivers, and it gives me the knowledge to drive those costs lower." — Jim Smith, Business Electronics Corp., Birmingham, Ala.

The FIX workshop will be held at host dealership Tangerine Office Systems in Henderson, Nev. For more information, visit www.bta.org. Click on “Education & Certification” on the home page and then “FIX: Cost Management for Service” or call (800) 843-5059.

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