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Content Management Services are Catching the Attention of Print Service Providers

13 Jul, 2004

Content Management Services are Catching the Attention of Print Service Providers

According to a recent InfoTrends/CAP Ventures survey, almost 60% of print service providers expect their revenues from document imaging and image capture services to almost double over the next two years. Though starting from a fairly small base, these services provide higher margins and offer higher growth rates than traditional print services.

To examine these new opportunities, InfoTrends/CAP Ventures has generated a new research report entitled “Profile of Image Capture and Content Management Services offered by Print Providers in the United States.” This report summarizes research that InfoTrends/CAP Ventures conducted in conjunction with OutputLinks and WhatTheyThink.com, which questioned print service providers and print customers about service offerings in the imaging and content management domains.

With increasing price pressures and slowing print demand, print service providers are increasing the range of ancillary and value-added services that they offer. Image capture services and content management services are two areas of opportunity for the savvy print service provider.

Research from InfoTrends/CAP Ventures indicates that over 75 percent of print customers use some type of image capture service, and just over 41percent of respondents utilize basic content management services. Currently, image capture and content management services account for only 6 – 17 percent of print service providers’ total revenue. To capitalize on this emerging opportunity, print service providers must do a better job at articulating the value of image capture and content management services to their customers.

One way to accomplish this may be to develop partnerships between PSPs and imaging service bureaus. These partnerships may offer benefits to all stakeholders, offering convenience and access to best-of-breed technologies for customers, revenue opportunities for service providers, and an additional channel for service bureaus.

“As corporations seek to streamline their workflows and internal business processes, they seek to reduce the number of vendors and suppliers they work with,” commented Holly Muscolino, a Director at InfoTrends/CAP Ventures. “Service providers that offer imaging and content services, either on their own or in partnership with other service providers, will provide innovation, cost savings, a broader range of services, and superior customer service to their clients.”

The new research report is available immediately to clients of InfoTrends/CAP Ventures’ North American Production Workflow Solutions Consulting Service. For more information about the report or to make a purchase, contact Alison Hipp at (781) 616-2100, ext.126 or via e-mail at alison_hipp@capv.com.

InfoTrends/CAP Ventures Appoints Senior Consultant

InfoTrends/CAP Ventures announced the appointment of Julianne Mehegan as Senior Consultant for its North American Corporate Consulting Group (CCG). Mehegan joins InfoTrends/CAP Ventures with 23 years of industry experience. Prior to joining InfoTrends/CAP Ventures, she held a nine-year tenure at Lyra Research as a Senior Consultant and Manager of Primary Research. In this capacity, Mehegan focused on the production printing and digital copier markets. In her new position at InfoTrends/CAP Ventures, Mehegan will focus on custom research and consulting projects with vendors and corporate end-users.


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