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Customers Give Print Audit An “A” in Technical Support

11 Feb, 2009

Customers Give Print Audit An “A” in Technical Support


Calgary, Alberta (February 2009) – Even when Print Audit was a small home basement operation, offering outstanding customer service was a top priority for the company. A decade later, with offices now spanning five continents, the print management solutions company has remained dedicated to its core competency. In early February, the company released customer survey data that suggests that their commitment to excellent customer service produces results: those using Print Audit’s products and services rated the company’s technical support at 93 percent over the past six months.

Print Audit credits its strong customer service and support program to heightened, ongoing communication with customers and to using a system called Net Promoter that utilizes user surveys to improve both products and services.

"Strong technical support is an absolute necessity in our business," said John MacInnes, President and CEO of Print Audit. "Without exceptional support, great products and services are a moot point. Our relationship with our customers does not end after they buy our products."

Collecting feedback from customers not only serves to gage Print Audit’s successes, but also allows the company to further refine and improve their approach. The company contacts each of their customers both fifteen and forty-five days after they purchase any product or service. In addition, more general feedback is regularly collected from all past customers – feedback that is used to improve and refine operations.

In August, Print Audit received the 2008 Canada Award for Excellence Gold Customer Service Trophy For Small Business from the National Quality Institute (NQI), an award that recognizes outstanding achievements in customer service.

For more information about Print Audit, please contact: thofer@printaudit.com or visit www.printaudit.com




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