Danka Begins Rollout of Upgraded Business Systems - Vision 21 Project Will Enhance Customer Satisfaction8 May, 2002
Danka Begins Rollout of Upgraded Business Systems - Vision 21 Project Will Enhance Customer Satisfaction
Danka Business Systems PLC began the conversion of its legacy business systems as part of a corporate initiative to improve customer service. Danka is installing the Oracle® 11i E-Business Suite to standardize, upgrade, and integrate its operations across the enterprise. Implementation of the Oracle suite is a key component of Danka's comprehensive Vision 21 process and system reengineering program.
The E-Business Suite went live this week in the company's Atlanta region; conversions will occur in stages across the United States over the next several months. The company plans to convert systems in Europe and elsewhere internationally in a future phase. In addition, upgraded financial systems went live on April 1 to coincide with the start of Danka's new fiscal year.
Since the acquisition of Eastman Kodak's office imaging division in 1997, Danka's systems have run a mix of legacy hardware and software programs. By implementing the Oracle E-Business Suite, Danka will be able to replace these systems with an integrated applications infrastructure that will increase efficiencies, reduce costs, and provide an advanced platform for the company's future development.
Danka estimates that it has invested $20 million in its Vision 21 initiative to date. Another approximately $5 million is expected to be spent in fiscal 2003 to complete the Oracle implementation in the United States and also undertake installations in Canada and Brazil. In addition to tangible customer satisfaction improvements, the company expects to achieve cost savings and operational efficiencies starting in its fiscal 2003 third quarter.