Depot America Announcements6 Apr, 2004
Depot America Announcements
Depot America, a provider of printer service parts and solutions, has announced the on-line availability of one of their most popular reference tools--the Depot America Fuser Guide. This new online tool enables technicians' to manage their core inventory by identifying engines for returns and repairs as well as providing compatibility information. The online fuser guide allows users to begin by selecting the OEM brand fuser, and then scroll over expandable images of each model until a positive match is found. Also included for each model is a detailed description for visual identification, pages per minute as well as engine compatibility.
Depot America has also added an in-house training space to its company. The training space mimics Depot America's production environment so new employees for all departments can receive real-life product and software training. Existing employees will undergo yearly qualification reviews which test and monitor their product and software comprehension. These reviews will be used to support a recently introduced employee level program across all departments.
Finally, Hewlett-Packard has awarded the Certificate of Excellence for outstanding sales and growth in 2003 to Depot America. Each year, Hewlett-Packard recognizes three Authorized Parts Resellers in the areas of; largest sales volume of HP parts, highest percentage growth in HP parts business, and an overall award for the best combination of sales & growth. With HP parts purchases above $6M annually and an exhibited growth rate beyond 100 percent, Depot America took the honor for best combination of sales and growth.