Depot America's Tech Support Celebrates Upgrades6 Jun, 2007
Depot America's Tech Support Celebrates Upgrades
FARMINGDALE, NJ-- Depot America, an industry leader in the remanufacture and resale of quality printer parts, has implemented new automated software in an effort to improve and expand upon its existing Technical Support service.
Depot America's new automated software is responsible for taking Tech Support from very good to excellent. The software allows customers to continue to reach out for technical assistance by calling direct, via email, or by web portal. Individuals who call Tech Support by phone Monday thru Friday, 9am to 6pm, are directly connected to a team of Technical Support Engineers who will solve their issue as quickly as possible. Simultaneously, a problem ticket is created to document the problem using the new software solution.
Additionally, customers now have the option to visit Depot America's Tech Support website at www.DepotTechSupport.com. Here, users enter a problem ticket, detail their issue and choose if they would like to be contacted by phone or email. Real-time updates on the progress of their problem ticket are received by email or by logging into their account. Further, a complete knowledge base can be accessed and each user will have their own library of past problem tickets for easy reference.
We believe that we are the only company in our industry that has implemented software of this nature. Customers have benefited greatly from the efficiencies gained using this software and cases are not only being handled faster, but more accurately. Our team has all the information necessary to solve or escalate their issues as needed," says Chris Sinibaldi, Director, Quality Assurance/R&D. "Furthermore, Bluetooth technology has provided increased mobility to the Techs, ensuring that a call is never missed," adds Sinibaldi.