Digital Gateway Helps Dealer’s Find Confidence in Conversions19 Nov, 2008
Digital Gateway Helps Dealer’s Find Confidence in Conversions
Provo, UT (November 2008) - Digital Gateway (DGI), the makers of e-automate management software for office equipment dealers, introduces an industry leading conversion process that eliminates fear and ensures success.
Duane Walker, Director of Customer Care at Digital Gateway, said, “Don’t let the fear of conversions hold you back from doing what’s best for you and your company. There has never been a better time to choose e-automate. Over the years we have prided ourselves on having the right tools and the right people to deliver fast and effective system conversions for office equipment dealers converting to e-automate. Recently, we have had a major breakthrough in our understanding of foreign database structures that has ultimately enabled us to surpass our past levels of data conversion excellence.”
DGI’s collective efforts with well-known system consultants Karen Wright, Carolyn Hackmann, and Teresa Armstrong have been monumental to this change. These consultants bring their industry expertise to DGI’s conversion team as Senior Data Analysts who coach customers and eliminate common roadblocks that occur in conversions.
“Karen, Carolyn and Teresa have allowed us to take a step back, evaluate our process, and truly understand data correctly,” said Duane. “Just because your data works, doesn’t make it correct. We now know how to make minor tweaks that become major changes. We can now say this is how it should be converted because the Data Analysts give us that credibility. This new process has allowed us to locate erroneous billing dates and to uncover revenue loss for our customers.”
DGI’s improved process includes Initial Database pull -> Assessment/Data Scrubbing -> Test Database/Customer Feedback -> Final e-automate database and Report Card. These four enhanced steps give dealers a clear picture of what needs to be done and where changes need to be made to ensure a successful conversion.
Since 1995, Digital Gateway has helped over 1,000 companies drive their business operations successfully with its innovative e-automate dealer management software. Most notable of their innovations this year, Digital Gateway has developed the e-automate Managed Print Services Edition.