Digital Gateway Launches Remote Tech 73 Mar, 2008
Digital Gateway Launches Remote Tech 7
Digital Gateway, a prominent provider of business management software for office equipment dealers, has released a new version of Remote Tech for those seeking to strengthen their field service.
“Remote Tech 7 is a great tool for increasing efficiency among your field technicians. It allows techs in the field to close calls and exchange critical information. Techs are able to make more calls per day with the assistance of this software,” said James Davis, President of Digital Gateway.
Remote Tech 7 empowers field technicians to act independently by instantly providing information through their laptop, Palm, Windows Mobile, or Blackberry devices. Questions that usually expend minutes if not hours of time on the phone or driving back to the home office can now be answered quickly and effectively with Remote Tech 7.
The software also provides holding areas for “unassigned” calls, gives techs the freedom to create new calls, and has an enhanced two-step field transfer. Other features include multiple meters, item search, personal fax test and much more.
“These new features help technicians become independent and rely less upon support from the home office,” said Brandon Wickes, a lead developer of Remote Tech. “But more importantly, Remote Tech 7 also makes your employees more accountable for their work results.”
Technicians track their amount of time spent on each call. They can also accurately record mileage by enabling the optional odometer entry feature. These and other aspects of Remote Tech 7 help measure and improve both the speed and quality of service efforts.
“To make service departments more profitable, you need the best efficiency from technicians,” said Davis. “Our data has shown that techs are only working a fraction of their hours. Remote Tech 7 and the reports it generates help dealers assess where they are with technician profitability and improve.”
Digital Gateway - 866.DGATEWAY (342-8392) - www.digitalgateway.com