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Digital Gateway Partners with Jack Duncan Consulting

9 Apr, 2008

Digital Gateway Partners with Jack Duncan Consulting

Provo, UT— Digital Gateway, a prominent provider of dealer management software, proudly announces their partnership with Jack Duncan Consulting in a joint effort to give dealers the power to implement and succeed.

“Our partnership with Jack Duncan Consulting is something we’re very excited about,” said Jim Phillips, CEO of Digital Gateway. “His expertise in Service will give our dealers access to the leading practices necessary to optimize service profitability.”

“We have already built special reports into e-automate that reflect what Duncan is teaching his clients. These reports give service managers instant access to mission critical information that is required to maximize profitability and facilitate superior tech management,” said Phillips.

Duncan has over 35 years experience in service management and has several dealers exceed the BTA Model Targets for Gross Profit. He has held numerous service-based positions in well-known dealerships and served as Regional Technical Manager for one of our industry's largest manufacturers. Duncan is also a contributing writer to imageSource Magazine and speaker at Imaging Network's annual ITEX Show.

"With Digital Gateway’s desire to be more than a software company, it makes perfect sense for us to form this partnership,” said Jack Duncan. “Our united efforts will provide educational classes geared to move service managers’ focus to profitable business solutions instead of seeing the problems as a “Break – Fix”.”

Duncan’s upcoming Service Managers University training conference will be held May 12-16 at Digital Gateway’s headquarters in Provo, Utah. Duncan will show dealers how e-automate can execute what they have learned in the classroom. Service Benchmarks, Account Profitability Analysis, Proactive vs. Reactive Service and other related topics will be addressed.

Duncan said, “We will discuss how current business models place the burden of profit on service managers who are often the least prepared to handle it. This advanced class informs on how to maximize efficiencies and customer satisfaction by managing services.”

The Service Managers University conference will be a quarterly series at Digital Gateway’s state-of-the-art training facility. After May, the next Service Managers University is offered July 2008.

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