EDS and Xerox to Provide One-Stop Shopping for Networked Offices25 Nov, 2002
EDS and Xerox to Provide One-Stop Shopping for Networked Offices
Xerox Corporation and EDS have announced a strategic alliance designed to integrate EDS' information technology (IT) services with Xerox's document management systems and services to provide customers with one-stop shopping and full support of their office IT infrastructure.
Under terms of the alliance agreement, EDS, which manages more than 3.3 million desktops worldwide, becomes a systems integrator for Xerox products, software and solutions, creating a seamless "input-to-output" solution for existing and future customers that rely on EDS for desktop management services. In addition, Xerox becomes EDS' global internal supplier of choice for all print, copy and fax systems and related services. The alliance targets the burgeoning market for desktop and document management services and the emerging convergence of IT services for the general office.
This announcement further broadens the business relationship between EDS and Xerox. In November 2001, the two companies jointly announced an IT outsourcing contract extension for EDS and a preferred printer provider designation for Xerox.
Managed Output Services
Managed Output Services combines Xerox office services and systems with EDS' desktop management support. The offering includes Xerox's full range of office products - color and black-and-white networked printers, digital copiers and multifunction systems - combined with a suite of document and desktop software and services to effectively manage the customer's total networked office environment.
One of the services offered by Xerox is an Office Document Assessment (ODA), which examines a customer's enterprise to understand overall document requirements, including how customers are spending their money and time in document-related processes in the office. Upon completion of an ODA, Xerox and EDS will provide recommendations to help customers manage documents and related processes more efficiently across their enterprise.
The new Managed Output Services offering is immediately available in the U.S. and will be expanded globally through EDS and Xerox field organizations.
EDS and Xerox are also working together to develop joint go-to-market initiatives including integrated solutions for clients with high-end production printing requirements, more solutions for the mobile office environment and a wider range of document and IT services. The alliance has already been successful in achieving results for clients such as Avista Corp., an energy company involved in the production, transmission and distribution of energy as well as other related businesses.