EFI Announces Intent to Join Forces with Digital Gateway8 Feb, 2005
EFI Announces Intent to Join Forces with Digital Gateway
EFI intends to develop an interface between its Automated Dispatch Systems (ADS) solution suite and Digital Gateway’s e-automate, an industry-leading business management system for small and medium-sized businesses in the imaging market. ADS support of the e-automate system is slated to be the first result of the intended relationship between EFI and Digital Gateway, conceived to afford traditional copier dealers and related distribution channels with the tools to drive greater efficiency in business operations.
The relationship with Digital Gateway would provide ADS with proven technology that complements its mission of implementing compelling new enterprise applications to streamline manually-intensive processes inherent to providing world-class customer service. Integrating the ADS system into the eAutomate business management software package would provide dealers with the tools to increase profitability of service operations.
“EFI’s objective for forging a relationship with Digital Gateway is to dramatically enhance our ability to drive greater value to the traditional copier channel with the tools, processes and services that can significantly improve a dealer’s bottom line,” said Mike Stramaglia, General Manager of EFI’s Service Automation Group. “ADS has an accomplished track record of enhancing a wide variety of service functions for dealers, while e-automate has successfully demonstrated its value to the dealer community by better managing business-critical processes.”
“EFI’s Automated Dispatch Systems has earned a reputation for delivering to service providers the optimal technology to increase the efficiency and quality of customer service,” added Jim Phillips, CEO of Digital Gateway. “Digital Gateway joining forces with EFI would mean a tremendous advantage to customers as they’re further empowered to achieve their objectives with cost-effective, timely, meaningful information.”
A cornerstone of EFI’s Service Automation Group, ADS’s focus is to improve the operational efficiencies of service organizations within the copier channel to boost productivity and profit. In its 12-year history, ADS has closed more than 50 million service calls and currently supports approximately 16,000 users across North America. A turnkey and scalable system, the ADS solution automates and optimizes industry-standard processes such as service dispatch, field service management, help desks, parts replenishment, credit collections and meter billing.
e-automate leverages leading technologies in a user-friendly interface that effectively manages dealer’s core business processes, including accounting, sales, inventory, field service, purchasing, and more. Integrated reporting tools simplify access to critical information, empowering users with real-time knowledge that improves a company’s ability to set, track and achieve business goals.