FMAudit Develops Adaptive Service Management19 Dec, 2006
FMAudit Develops Adaptive Service Management
JEFFERSON CITY, MO - In preparation for its new generation of automated service solutions, FMAudit has developed a framework called Adaptive Service Management.
ASM is the latest innovation to FMAudit’s core technology. It is crucial middle layer technology between machine generated error codes and submission to the dealers ERP system. Without ASM in place the ERP would be inundated with non-dealer service related issues, ultimately eroding their service margins and operating profit.
Building on FMAudit's metering technology used by dealers for print assessment and billing, Adaptive Service Management goes well beyond the capabilities provided by tools that were once used to submit manual requests and dispatch service technicians. Dealers use ASM to create templates with predefined management algorithms associated by contract type. For service error codes and consumable low alerts falling outside those parameters ASM provides the platform to add further business intelligence on an account or asset-class basis.
"By default the results are filtered to reflect the dealers managed devices. This ensures the end-customers receive unprecedented service resulting in increased customer retention and satisfaction." stated Kevin Tetu, VP Technology. "In addition, ASM silently records results for competitive assets. When you combine this new source of reliable and quantitative data with historical audit results, it translates into high impact proposals for up-selling and/or competitive knockout opportunities."
ASM presents analytical results using visual dashboards, with drill-down capabilities. The dashboards are user-definable and are dynamically updated to reflect the current status of the dealers’ machines in the field.
"FMAudit understands the pressure being placed on dealers in today's market. We're continuing to work with our partners and major ERP vendors." Stated Greg Allen, VP Operations. "We look forward to releasing the first of these products in early 2007."