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Hitachi Koki Imaging Solutions, Inc. Offering On-Site Service Program

23 Oct, 2001

Hitachi Koki Imaging Solutions, Inc. Offering On-Site Service Program

Hitachi Koki Imaging Solutions, Inc. offers an exciting, cost-saving alternative to on-site service called Contracted Advance Exchange (CAE).

The program, formerly offered only through HiKIS printer and copier authorized resellers, is now available through all authorized supplies resellers as well. The program exchanges non-working contracted units via FedEx for working units that are delivered the next business day. Contracted Advance Exchange allows printer users to get back on-line and printing within one business day, while saving 20% to 50% over typical on-site service contracts for the same equipment. Less frustration and reduced downtime has contributed to CAE's success. The program is targeted to desktop units and is available on a variety of printer brands including Hitachi, Dataproducts, Hewlett-Packard®, Canon®, Lexmark®, Okidata®, and many more.

HiKIS supplies resellers offering CAE can now compete with companies offering a preventative maintenance program. They can capture incremental service revenue as well as leverage service into additional supplies sales. Dealers who already provide service reduce costs by cutting down on less profitable field technician service calls for desktop units. They can cover a broad range of printer models at reduced costs.

In addition to CAE, HiKIS also provides a variety of on-site printer/copier service programs for a wide range of technologies. The Call Management Center provides diagnosis, dispatch, call monitoring, and problem resolution. Major service offerings include Depot Repair and Remanufacture, Service Parts, On-site Service and Contracted Advance Exchange.

HiKIS has been a manufacturer of printers and printer supplies since 1962. Marketing its printer consumables under Dataproducts brand name, HiKIS is a leading manufacturers of compatible imaging supplies. Their quality system is registered to the world wide quality standard ISO 9000 giving their resellers assurance of consistently high quality that provides a selling advantage.

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