Ideal Business Solutions, LLC Increase Client Satisfaction with SaaS.com Partnership29 Oct, 2008
Ideal Business Solutions, LLC Increase Client Satisfaction with SaaS.com Partnership
Branchburg, NJ (October 28, 2008) – WebApps, Inc. a.k.a. SaaS.com (www.SaaS.com), a leading provider of Software as a Service (SaaS) with a major push in Workforce Management Solutions, announces its partnership with Ideal Business Solutions, LLC (www.yourHRpros.com), a human resources (HR) organization that focuses on establishing trust, providing an offsite HR department, and building a company culture for each client.
Without offering a workforce management or time and attendance solution, Ideal Business Solutions believed its clients didn't have all the tools needed to manage efficiencies and productivity. "For us to stay competitive, we needed a strategic partner that could apply cutting edge resources to our clients," said Paula Fulghum, Director of Change for Ideal Business Solutions.
With the way organizations pay close attention to every cent spent today, a pay-as-you-go pricing structure is attractive for channel partners because it can result in a recurring revenue stream. SaaS.com's business platform provides its partners with zero upfront costs. Ultimately, the only time SaaS.com produces revenue is when its partners do. Fulghum stated, "From a small business standpoint, I've never seen affordable solutions with this much functionality available from any company before I found SaaS.com."
Client satisfaction is something that every organization strives for, and a strategic partnership can be the first step to achieving this, especially in the HR space. Fulghum stated, "We wanted to give our clients the functionality to become more time efficient when getting payroll information to us. We had one client come aboard two months ago that had an automated time and attendance solution, but even so, we reduced the time it took them to get payroll to us by over four hours once we provided them with SaaS.com's solution. I think the SaaS.com solution was their favorite part about coming aboard with us."
Maintaining a high satisfaction level among clients is in large part a result of keeping a close pulse on client activity. SaaS.com can help organizations remain offsite while managing clients with onsite results. Fulghum explained, "We are the offsite HR department for all of our clients and having SaaS.com, from a web-based standpoint, is very beneficial for the client because we can visit them online instead of going onsite. Overall, the solution allows us to better manage our clients."