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Jamex Introduces New Remote Software Support Services and a Redesigned Website

5 Aug, 2009

Jamex Introduces New Remote Software Support Services and a Redesigned Website


Ithaca, NY (August 2009) – Jamex, Inc., a leading provider of hardware and software solutions for vending and access control, today announced the launch of their redesigned web site and the introduction of new Remote Software Support Services.

This redesigned site represents much more than just a new look and feel. More content than ever before is now available. An exciting addition provides information on specific vertical markets such as: libraries, education, retail, government, and independent software vendors.

The web site also features a host of continuously updated content. Visitors to the site can now bookmark an RSS feed for access to all Jamex product announcements and company updates as they are made available. Visitors can also sign up for news and other valuable information to be emailed to them by subscribing to the new "Making Cents" email newsletter.

Jamex has also added a new software support section. Now Jamex customers can experience even faster resolution to support issues using new Remote Software Support Services. These services include both incident resolution and new software installation. With remote incident resolution, Jamex technical support staff can gather diagnostic data and apply corrective action faster than ever before. New remote software installation tools give customers the option of having Jamex install print management, time management, or stored-value card management software right over the web.

Jamie Wells, Director of Marketing, has this to say about the new support services, "Our dealers have always appreciated being backed by our responsive support team. Now we've taken that level of service and raised the bar. During our testing of this service we were able to resolve in mere minutes software issues that previously would have taken hours. This means even less downtime for our dealer's end customers and consequently greater perceived value in the dealer's service offerings."

Jamex, Inc. is a world-class design, development, and manufacturing firm specializing in control applications for the document imaging industry. Jamex has been developing and delivering high quality hardware and software solutions since 1981. Jamex products are distributed worldwide through a network of independent office equipment dealers, original equipment manufacturers, and independent software vendors. More information about the company and products can be found at: http://www.jamexvending.com




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