Kodak Care Kits to Help Resellers / Users of Canon, Fujitsu & Panasonic Scanners8 Apr, 2009
Kodak Care Kits to Help Resellers / Users of Canon, Fujitsu & Panasonic Scanners
Rochester, NY (April 2009) Major technology purchases represent long-term investments that can create positive benefits across a business, from user productivity to overall workflow efficiency. KODAK Care Kits, previously available for KODAK and BOWE BELL and HOWELL Scanners, will now help resellers provide users of CANON, FUJITSU, and PANASONIC Scanners with a more comprehensive service package to lower IT costs, increase reliability and provide peace of mind for information dependent businesses. Kodak’s Multi-Vendor Service (MVS) Care Kits allow resellers to give their end users access to onsite calls and labor, unlimited service calls, and replacement parts.
“Value added resellers (VARs) increasingly need to provide their end user customers with services that help protect their technology investments, lower the total cost of ownership and provide maximum product availability,” said J. Patrick Welch, Director, United States Service Sales and Worldwide Business Development, Document Imaging, Business Solutions and Services, Eastman Kodak Company. “Extending Kodak’s multi-vendor service through the Care Kit format builds upon this successful format to make it easier for our resellers to help their customers achieve optimal image quality with expert consultation and high-value solutions.”
As part of a service agreement, KODAK Care Kits represent an economical, convenient package for resellers to offer users of third-party manufacturer scanners, granting them access to fast, priority repairs as well as phone support from technical experts. Businesses receive expedited responses to service calls, often within the next business day or even within a four-hour window. KODAK Care Kits include a unique serial number for identifying specific service and support coverage, easy to follow registration instructions, contact information for service representatives and terms and conditions.
KODAK Products are backed by KODAK Service and Support. KODAK Service and Support is made up of more than 3,000 professionals reaching more than 120 countries. It is a leading multi-vendor integrated services provider, delivering consulting, installation, maintenance and support services for the commercial printing, graphic communications, document imaging and data storage industries. To learn more, visit http://www.kodak.com