Kodak Enhances Dynamic Network Factory Warranty Offerings3 Oct, 2007
Kodak Enhances Dynamic Network Factory Warranty Offerings
ROCHESTER, NY - Adding KODAK Service and Support to its warranty options, Dynamic Network Factory (DNF), Inc., and its subsidiary, StoneFly, Inc., a data storage solutions company, will provide customers with the opportunity to select from extended on site service choices. Warranty service options include on premise support for the next business day and four hour response service seven days a week, 24 hours a day in a wider range of metropolitan areas, with the DNF certified Kodak team providing the post sales support.
“Introducing on site service through KODAK Service and Support to our post sale warranty options will provide our customers with added peace of mind while minimizing downtime and optimizing uptime,” said Nasser Mirzai, Chief Operating Officer, Dynamic Network Factory. “Kodak’s world class professional services group will help us achieve our goal of delivering outstanding product support to our customers.”
Kodak’s on site service options, now available to all DNF and StoneFly customers, are designed to enhance existing DNF warranty options, which include parts and labor, phone based technical assistance and support, next business day on site, and four hour response on site. Approximately 70 percent of the data storage systems sold by DNF and StoneFly are provided by the nearly 100 channel partners supporting the companies, including PACDATA, Emergent Systems Exchange, Navigate Storage, Calculated Research and Technology, and other organizations.
“DNF enjoys an excellent reputation within the storage industry, with a strong repeat business within its customer base as well. We’re delighted they chose KODAK Service and Support as their service provider,” said Dolores Kruchten, General Manager, Document Imaging and Vice President, Eastman Kodak Company. “We look forward to supporting DNF’s mission critical solutions with our reliable service, knowledge and capabilities that improve business processes and workflow by maintaining products at peak performance.”
KODAK Service and Support, named Best Support Organization at the 2006 International Business Awards and a 2007 finalist, is made up of more than 3,000 professionals in 120 countries. It is a leading multi-vendor IT services provider, supporting more than 100 manufacturers of document scanners, storage devices and systems, and micrographic imaging equipment.