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Kodak Highlights Service and Support for Digital Kiosk Solutions at Customer Engagement Technology World 2010

11 Nov, 2010

Kodak Highlights Service and Support for Digital Kiosk Solutions at Customer Engagement Technology World 2010

(Nov. 10, 2010)—Kodak will showcase comprehensive service and support offerings for kiosk technology during Customer Engagement Technology World 2010 at the Javits Convention Center in New York, Nov. 10-11 (Booth #436). Retailers, manufacturers, kiosk solutions providers and digital signage professionals will learn about the benefits of professional installation, remote monitoring and managed services, which results in increased uptime, improved operational efficiencies, and higher customer satisfaction.

Kodak will co-exhibit with Provision Interactive Technologies, Inc. and Vigix, a provider of kiosk installations for in-store retailers, shopping malls, airports, and other retail-driven locations. Kodak’s service adds an essential component to our kiosk solutions,” said Curt Thornton, President and CEO of Provision. “Kodak’s breadth of industry experience helps us achieve greater customer retention and attract new installation opportunities for our systems.”

KODAK Service and Support has completed more than 100,000 kiosk installations worldwide, working strategically with retail developers to increase overall customer satisfaction. Services to support Kiosk and other digital signage companies include site surveys, set-ups, installations, remote monitoring, managed services, supply chain support, and other expert and professional consulting. Provision’s 3D digital signage solutions offer its 3DEO Reward Center platform to retailers and advertisers in several market channels worldwide. The patented hardware and software systems are used to advertise all types of products and services within the store and around neighboring communities, breaking through the clutter of traditional in-store ads, and providing marketers with street-level tactical marketing data on consumers in specific geographic areas.

Vigix’s broad range of entertainment media distribution includes unique kiosk solutions for mobile phones, personal accessory shopping, and electronics, including MP3s, DVD/videos, and others. “Effective service can significantly increase customer loyalty for brands using kiosks,” said Kathy Clas, Director, KODAK Service and Support. “Whether using kiosks to promote a personal product in-store, or focusing on a broader marketing campaign, strategic service offerings provide customers with a more reliable product. Kodak’s host of professional services for retailers enables businesses to focus on their customers, and uncover new opportunities for long-term growth.” 

KODAK Service and Support is made up of more than 3,000 professionals in 120 countries. It is a leading multi-vendor integrated services provider, delivering consulting, installation, maintenance and support services for commercial printing, graphic communications, document imaging, data storage and retail industries. KODAK Service and Support professionals are uniquely qualified to provide services that control costs, maximize productivity, and minimize business risk.

About Kodak
As the world's foremost imaging innovator, Kodak helps consumers, businesses, and creative professionals unleash the power of pictures and printing to enrich their lives. More than 75 million people worldwide manage, share and create photo gifts online at KODAK Gallery – join today at www.kodakgallery.com

More information about KODAK Document Imaging Scanners, Capture Software and Services is available at www.kodak.com/go/docimaging.

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