Kodak Offers Support for Plasmon Data Storage per Agreement w/ Alliance Storage Tech.29 Apr, 2009
Kodak Offers Support for Plasmon Data Storage per Agreement w/ Alliance Storage Tech.
Rochester, NY (April 2009)—Plasmon data storage product users now have easy, reliable, cost-effective access to expert service and support through Kodak. Alliance Storage Technologies, Inc. (ASTI), owner of Plasmon technologies, and KODAK Service & Support, which provides comprehensive services for all Plasmon products, are currently finalizing an agreement that will establish Kodak as the Alliance Preferred Authorized Service Provider.
As the Preferred Authorized Service Provider, Kodak will have access to factory parts; comprehensive training and certification; ASTI technical support, including third level software and hardware engineering resources; and all related ASTI product documentation and utilities to ensure customer satisfaction and the highest level of service. Additionally, Kodak customers will be entitled to receive the same benefits as if directly contracting with ASTI, such as new firmware releases or Archive Appliance software releases.
Plasmon technology users can purchase maintenance plans through KODAK Service & Support or ASTI to receive ongoing support for their Plasmon products. With this full support maintenance plan, users have unfettered access to Kodak’s onsite service team, and ASTI’s technical support call center and engineer and software developers. In addition, plan members regularly receive new releases and updates of firmware and software.
Plasmon ultra density optical (UDO) technology is the premier archival storage technology specifically designed to meet professional data archive requirements. Using proprietary Phase Change recording processes that permanently alter the physical state of true write-once recording layer material, in conjunction with a professional grade media cartridge, ensures the data integrity of corporate assets. ASTI purchased all of Plasmon’s assets in January 2009, and immediately rebuilt the Plasmon technical and engineering support teams. Alliance Storage Technologies, Inc. specializes in Optical Storage Systems, imaging systems, as well as other types of storage systems, and all types of optical drives, media, accessories and parts.