KODAK Service and Support Named a Stevie Finalist for Outstanding Worldwide Customer Service1 Aug, 2007
KODAK Service and Support Named a Stevie Finalist for Outstanding Worldwide Customer Service
ROCHESTER, N.Y., July 31—Notable recognitions at the 2007 International Business Awards assure Kodak customers they are receiving the highest quality service and support. KODAK Service and Support placed as a Stevie finalist in the categories of “Best Customer Service Organization” and “Best Support Organization.”
“As a Stevie Award finalist for the second consecutive year, KODAK Service and Support continues to demonstrate how a dedicated focus on its customers can create successful international business solutions,” said Michael Gallagher, President, The Stevie Awards. “These awards were established to honor the type of collaborative worldwide efforts KODAK Service and Support delivers.” Judges selected KODAK Service and Support as “Best Support Organization” in 2006.
Major highlights of Kodak’s Service and Support program include a customer satisfaction rate of 95 percent or higher and a significant increase in its global customer base from 30,000 to more than 100,000.
The International Business Awards is the only global, all encompassing business awards program honoring significant achievements in business. KODAK Service and Support was selected as a finalist from more than 1,000 nominations submitted from 30 countries worldwide. All organizations worldwide are eligible to compete in The International Business Awards and can enter in any of more than 40 categories from Best Multinational Company and Best New Product to Best Corporate Social Responsibility Program and Best Executive.
“Our recognition at the International Business Awards validates our ability to provide world class service to virtually any product at any time and anywhere in the world,” said Arnon Dror, Vice President, Global Service and Operations Processes, Kodak’s Graphic Communications Group. “Our teams are consistently developing effective means to ensure that our customers experience optimal uptime.”
KODAK Service and Support is made up of more than 3,000 professionals reaching more than 120 countries. It is a leading multi-vendor integrated services provider, delivering consulting, installation, maintenance and support services for the commercial printing, graphic communications, document imaging and data storage industries. KODAK Service and Support professionals are uniquely qualified to provide services that control costs, maximize productivity, and minimize business risk.