Konica Minolta Releases Free Mobile Application for Product Fleet Monitoring31 Mar, 2011
Konica Minolta Releases Free Mobile Application for Product Fleet Monitoring
Ramsey, NJ (March 31, 2011)– Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announces the availability of a free Device Relationship Management (DRM) Mobile application, bizhub vCare Mobile, that enables access to connected Konica Minolta's award-winning line of bizhub® multifunctional products (MFPs – print, copy, fax and scan all in one system) from mobile devices for enhanced fleet management and optimized product service and support.
The bizhub vCare® Mobile application was developed by Konica Minolta Business Solutions Europe GmbH and modified for use by Konica Minolta Business Solutions U.S.A., Inc.
The bizhub vCare Mobile application is free to all registered Konica Minolta Business Partners using the bizhub vCare DRM solution, which provides a real-time, comprehensive diagnostic view of any bizhub vCare-enabled product. With bizhub vCare Mobile, dealer service technicians, dispatchers and other product support teams gain 24x7 access to bizhub vCare-connected products allowing them to provide enhanced customer and product support. In addition, the new application provides technicians with auto-service call dispatching and MFP-triggered supply replenishment directly from a mobile device.
“By extending the bizhub vCare solution to mobile devices, we are making it easier for field technicians to better diagnose and service our bizhub MFPs while minimizing any product downtime,” said James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc. “Technicians can receive updates and view status reports directly from a mobile device for prompt, proactive service. Our customers can count on Konica Minolta and its partner community to keep their digital printing solutions operating at peak operating condition.”
The bizhub vCare Mobile application seamlessly integrates with the recently released SSD Mobile Access application providing field technicians with easy access to Konica Minolta’s robust product and service support resources while at a customer’s site or when planning for the next service call. Both mobile applications are compatible with the latest mobile devices including Android®, Blackberry®, iPad®, iPhone®, Motorola® Symbol® MC70 handheld computer, Windows™ Mobile™ and Windows-based PC’s or laptops.
About Konica Minolta
Konica Minolta Business Solutions U.S.A., Inc. is a leader in advanced imaging and networking technologies for the desktop to the print shop. For the fourth consecutive year, Konica Minolta was recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys. BLI has named Konica Minolta 2011 “Line of the Year” award winner for the company’s award-winning line of bizhub Color and Monochrome Multifunctional Products. For more information, please visit www.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook, YouTube, and Twitter.