Labrador Solutions Positions Itself to Become an Industry Leader in the Production and Deployment of Print Fleet Management Automation Software20 Aug, 2008
Labrador Solutions Positions Itself to Become an Industry Leader in the Production and Deployment of Print Fleet Management Automation Software
Knoxville, TN (July 25, 2008) - Labrador Solutions announced the production release of Labrador, their web-based application designed to monitor and pro-actively manage millions of printers, copiers and multi-function printers.
Gary McGill, one of the three co-founders of Labrador Solutions, saw the need for a printer fleet management solution which would decrease manpower requirements while increasing product reliability, uptime and end-user satisfaction. McGill explained, “Over 4 trillion impressions are generated each year in the United States on printers and copiers. By utilizing the technology built into modern printing devices we are able to know a great deal of information about them. Service needs, supply needs and even low paper levels are just a few of the pieces of information Labrador collects”.
The idea that there could be a better way to handle his ever-growing machine base caught the attention of Dan Hale, the President of PTS Office Automation and McGill’s employer. A phone call to Linney Dew, a software developer and friend of McGill’s, got their new project rolling. After more than a year of development, meetings, late nights and a few million M&Ms Labrador was born.
Until today, a handful of companies have been involved in testing the beta version of Labrador. Unlike other printer fleet management solutions, Labrador was built from the ground up to be a simple to use, affordable and very powerful solution for dealers and end-users needing to efficiently manage large printer populations.
Service contracts are often based on how many copies or prints are made on a device. For this reason, it is necessary for the dealership to collect the “meter reading” from these devices. Historically, this was a painful process involving e-mails, faxes, phone calls and even site visits by service personnel. After the dealer collected the meter readings someone had to enter the data into the dealer’s billing system.
Labrador makes all this labor and inconvenience to the customer a thing of the past. With Labrador the entire process is automatic. Labrador silently collects the meters, sends them to the dealership and automatically updates the dealer’s billing system. No more aggravating faxes or phone calls and no more data entry mistakes causing billing errors.
Labrador was designed to be a useful tool for the owner and user of the printer as well as for the dealer who services the printer. Help desk personnel will have a web-based dashboard product where their entire printer fleet can be seen and managed. Using a drilldown concept, the end-user can see a system wide view and quickly drill down to see a detailed view of a particular device. If the machine has an embedded web interface (and most do), the end-user can connect directly to the machine at the click of the mouse.