Muratec to Use OMD iManager4 May, 2004
Muratec to Use OMD iManager
OMD Corporation, a provider of office equipment management software, and Muratec America, Inc., manufacturer of multifunction office equipment and business productivity solutions, announced the expansion of the Muratec fleet service notification capabilities with the addition of the device relationship management application FleetManager. The availability of FleetManager, applicable with the entire line of Muratec MFPs (except the entry-level F-110), includes a seamless and integrated meter read collection program with iManager from OMD. With the OMD integration, Muratec dealers no longer have to call end-users or use meter cards to receive copy counts. Instead, meter reads from Muratec equipment are obtained electronically at scheduled intervals determined by the dealer and then seamlessly posted into OMD management software. “Muratec dealers can improve customer satisfaction and reduce the administrative costs of their cost-per-copy programs,” explains David Nagel, OMD vice president of sales & marketing. “Streamlining the process of posting meter reads from Muratec equipment seamlessly into OMD software via OMD iManager helps the bottom line.” OMD iManager, an Internet-based tool, provides OMD dealerships with the capabilities to interface with Muratec FleetManager product along with providing the ability to enter service calls, order equipment and supplies, and allow customers to obtain information on a 24/7 basis. “We’re pleased to now be able to offer this capability,” says Jim D’Emidio, Muratec America vice president of sales and marketing. “Many of our dealers utilize the outstanding solutions from OMD. Now they can seamlessly integrate copy counts from their Muratec fleet.” The Muratec MFP lineup has offered standard device relationship management capabilities for more than 10 years through an application known as the Remote Diagnostic System (RDS). FleetManager replaces and enhances the RDS application. FleetManager reports via fax transmission at scheduled intervals determined by the dealer data such as copy counts, system status and consumables alerts. “We have more and more dealers incorporating Muratec units into their cost-per-copy programs,” D’Emidio adds. “Muratec reliability and our exceptional consumable yields make Muratec an excellent option. Our fleet management capabilities and integration with applications like OMD help dealers lower the cost of collecting meter readings and increase the margin of their CPC programs.” OMD can be reached at (573) 893-8930 or visit the OMD website at www.omdcorp.com. Visit Muratec America www.muratec.com for more information.