MWA Aligns with Toshiba to Drive Heightened Customer Service9 Jan, 2007
MWA Aligns with Toshiba to Drive Heightened Customer Service
Scottsdale, AZ - MWA Intelligence, Inc. (MWAi), a leading provider of remote asset management, service and mobile workforce automation solutions and services, announced an agreement to provide its Intelligent Service solution to Toshiba America Business Solutions, Inc. (TABS) independent office product dealers to enhance the company’s customer service and support activities. The move will integrate advanced resource management tools into the field service and back-office operations of TABS’ dealer channel, resulting in greater responsiveness through real-time situational awareness.
“In an age of growing competition and commoditization, we are proud to support Toshiba’s quest to differentiate itself through the delivery of truly world-class customer service,” said Michael T. Stramaglio, president and CEO, MWAi. “Our goal is to seamlessly provide dealer field personnel and management with the data required to optimize decision-making and maximize device uptime.”
MWAi’s Intelligent Service solution offers mobile device-independent solutions including Windows Mobile, laptop and Blackberry solutions. This feature-rich solution suite delivers barcode scanning, electronic signature capture, mapping, intelligent routing and scheduling, service data reporting and benchmarking to manage employees, assets and business operations more efficiently. The company’s Intelligent Service module enables remote management of mobile workers, automated dispatch workflow, streamlined service operations and facilitates the exchange of business-critical information.
“Our agreement with MWAi provides yet another opportunity for Toshiba to offer our dealers value-added tools that enhance communication between field technicians and the end-users who rely on them,” said Mark Mathews, vice president and general manager, TABS. “Companies that choose to work with one of Toshiba’s dealers will certainly benefit from the positive impact a fully-informed, well equipped technician can have on their day-to-day productivity.”
As a result of the TABS agreement with MWAi solutions, affiliated independent dealers will enjoy discounted implementation fees and subscription agreements. To further encourage its dealers to drive the delivery of world-class customer service through MWAi solutions, TABS will allow qualifying organizations to defray those expenses with co-op dollars, if applicable.
“Toshiba’s subsidy of this industry-leading technology demonstrates our commitment to supporting world-class customer service across the entire TABS dealer network,” said Mathews. “Everyone wins, especially users of Toshiba devices, who will benefit from best-in-class service.”