MWA Intelligence and IKON Office Solutions Renew Service Contract5 Sep, 2007
MWA Intelligence and IKON Office Solutions Renew Service Contract
SCOTTSDALE, AZ — MWA Intelligence, Inc. (MWAi), a leader in remote asset management tools and mobile workforce automation systems and services today announced the extension of its Intelligent Service (IS) contract for an additional 18 months with IKON Office Solutions, the world's largest independent channel for document management systems and services.
“This contract extension ensures our field technicians and management have ongoing access to existing tools and data that have enabled IKON to support world-class service performance -- every call, every day,” said Brian Murphy, Vice President of Customer Services, IKON Office Solutions. “When we’re more productive, so are our clients. By ensuring automation and continuity of the dispatch process, we can connect our technicians directly to our customers quickly and efficiently, and the technician can immediately begin the problem resolution process.”
MWAi Intelligent Service delivers a modular and flexible implementation approach to most effectively manage mobile workers, parts and schedules. Features such as dispatch automation, integrated supply chain management for parts replenishment and enhanced reporting functions help IKON deliver optimal service performance.
“Ensuring productivity levels with Intelligent Service allows IKON to focus on what really matters, their customers,” said Michael Stramaglio, President and CEO of MWAi. “Our turnkey solution collects, manages and reports real-time and historical dispatch data, leading to the most efficient management of their service operations.”