MWA Intelligence, Inc., Improves Delivery of Workforce Automation & Asset Management Tools to Service Providers5 Jun, 2006
MWA Intelligence, Inc., Improves Delivery of Workforce Automation & Asset Management Tools to Service Providers
Scottsdale, AZ – June 5, 2006 – MWA Intelligence, Inc. (MWAI) is a newly created company backed by Opus Acquisitions Group, LLC and Greyrock Capital Group which purchased from Electronics For Imaging, Inc. (EFI) the assets of its Mobile Workforce Automation division. Building on a 14-year history of leadership in field service management and the rapid growth of the Machine-to-Machine (M2M) space, MWAI’s acquisition of these assets responds to companies’ desires to transform their field service operations from a necessary cost center into a revenue generation vehicle and customer retention opportunity.
“MWA Intelligence reflects a shift in service-related industries such as the office equipment and utilities market spaces, where companies are now able to grow their business with improved management of remote workers and assets,” said Michael T. Stramaglio, President and CEO, MWA Intelligence, Inc. “We will continue to supply the tools and resources that enable our clients to reduce operating expenses, capture incremental revenue and deliver world-class service to their customers.”
The focus of MWAI will be to enhance and expand the functionality of modular software solutions that enable service organizations to better manage mobile workers and hardware assets worldwide.
MWA Intelligence solutions include asset and resource management tools and related software, hardware and communication technologies to manage employees, assets and business operations in a more efficient manner. The company’s Intelligent Service and Intelligent Workforce modules enable remote management of mobile workers, dispatch automation, service operation automation, business information reporting for executive management and more. While assets dispersed in customer environments nationwide will be managed through the Intelligent Asset module, where a variety of communication devices gather business-critical information and synchronize it automatically with back-end ERP/CRM systems for meter billing, proactive service and/or remote consumables management.
The entire MWA Intelligence solution suite is supported by a comprehensive Professional Services offering, including advanced end-user training, business process re-engineering, on-site installation, project management and consulting, SOX compliance initiatives, telephony and back-end systems integration, IT security programs and more.
“MWA Intelligence was specifically established to deliver the tools and resources service providers need to increase customer satisfaction and build long-term client relationships, all the while capturing incremental revenue streams and lowering operating expenses,” continued Mr. Stramaglio. “The firm’s mission is to deliver flexible, scalable service solutions to manage business environments with service departments ranging from 10 employees to thousands, and assets numbering several hundred to several hundred thousand in geographically dispersed locations.
MWA Intelligence, Inc., customers and partners can continue to expect superior service and support under the company’s new ownership. As a leader in the remote service and asset management industry, MWA Intelligence will continue to enhance the core technology of its product offering as well as expand its solutions portfolio and business model to better serve existing and new clients around the world.