MWA Intelligence, Inc. Joins Katun Corporation Customer Solutions Program6 Jun, 2007
MWA Intelligence, Inc. Joins Katun Corporation Customer Solutions Program
SCOTTSDALE, Ariz. — MWA Intelligence, Inc. (MWAi), a leader in remote asset management tools and mobile workforce automation systems and services, and Katun Corporation, the world's leading supplier of OEM-compatible imaging supplies, photoreceptors, and parts to the office equipment industry, today announced the inclusion of MWAi’s Intelligent Service (IS) module as a component of Katun’s Customer Solutions Program. MWAi IS provides office equipment dealers with the opportunity to grow profits by increasing efficiency and quality of customer service, and now that opportunity is available at discount packaged pricing.
Specifically, the Customer Solutions Program will reward Katun and MWAi customers who commit to a monthly purchase of Katun products with the ability to acquire value-added professional services such as MWAi’s Intelligent Service application at reduced rates. The Intelligent Service module has been designed to automate and optimize processes surrounding service dispatch, help desks, part replenishment, credit collections and meter billing. By ensuring productivity levels with Intelligent Service, companies can focus on what really matters — their customers.
“Our announcement is the result of a natural pairing of industry-leading office equipment supplies and the services that support field technicians’ critical day-to-day business processes,” said Michael Stramaglio, President and CEO, MWA Intelligence, Inc. “With Katun’s market reach and our depth of programs, we have the potential to have a significant impact on Katun and MWAi customers as well as the clients they serve.”
”This enhancement to our Customer Solutions Program will allow Katun customers to leverage their parts and supplies purchases toward proffesional services. Our Customer Solutions portfolio is comprised of program and service offerings designed to enable the dealer to more efficiently and effectively operate their business. We strive to equip our customers with the best-in-class tools that allow them to make informed, data-driven business decisions,” said Carlyle Singer, President and CEO, Katun Corporation. “This marks the beginning of an exciting, collaborative relationship between our companies as we continue to develop new avenues to serve our customers.”
MWAi Intelligent Service is a turnkey solution that collects, manages and reports real-time and historical data for service management. In turn, this means efficient and effective management of service operations, which enables better business decisions today and in the future. Built-in scalability accommodates every customer service organization, from a small team of employees to thousands of field personnel. Intelligent Service delivers a modular and flexible implementation approach, allowing maximum response to customers’ unique business needs and the variety of ERP/CRM host systems that they utilize.