MWA Intelligence Locks Into Exclusive Agreement with BEI Services for Continued Development Efforts2 Oct, 2006
MWA Intelligence Locks Into Exclusive Agreement with BEI Services for Continued Development Efforts
Scottsdale, AZ - MWA Intelligence, Inc. (MWAi), a leader in remote asset management tools and mobile workforce automation systems and services, today announced it has entered into an exclusive agreement with BEI Services to create a new standard in the management of field service operations. The companies plan to co-develop enhanced functionality in their current combined offering, which empowers MWAi mobile users with a depth of mission-critical data to increase their effectiveness while providing management with real-time metrics to improve operational efficiencies.
“This agreement represents yet another step in MWAi’s mission to acquire and partner with industry-leading technology providers that complete an already robust service automation offering,” said Michael Stramaglio, President and CEO of MWA Intelligence. “By acquiring exclusive access to BEI Services data for mobile applications, we are positioned to continue to enhance the importance of our services to dealers in the Office Equipment sector through value-added features and functions.”
“BEI Services and MWA Intelligence recognize the need to stay ahead of a constantly evolving Office Equipment marketplace, and nowhere is this more crucial than in the delivery of world-class—and profitable—customer service,” said Wes McArtor, President of BEI Services. “Our extensive database is a perfect complement to MWAi’s comprehensive capabilities, creating an end-to-end solution that will continue to lead the industry.”
BEI Services will now have access to MWAi’s engineering and design resources, as well as a widespread customer base. Its offerings currently deliver a knowledgebase of industry service data that improves technicians’ daily decision-making when combined with real-time information available through MWAi’s Intelligent Service module. Aggregate data is also collected and re-purposed for service and operations management to conduct macro analyses that aid the drive for greater efficiency and profitability. Service managers are able to identify the key strengths and weaknesses of technician activity, providing empirical data from which dealers can best plan service department growth.
Current data includes machine and parts information and usage statistics, under-performing and optimized machines and models, technician performance per equipment model, consumables per device type, and much more. Subsequent data mining and reporting capabilities result in better informed business decisions that heighten service operations’ profitability. The success of the combined solution set rests on its ability to improve the quality and expediency of day-to-day service-related activities through proactive decision making and greater situational awareness.