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14 Aug, 2001

News From ADS

NetView Software From ADS Eases Technicians’ Workloads

PHOENIX, Az. (Aug. 1, 2001)Few people think about copier technicians until they really need one. And they always need that technician quickly, or business can suffer.

That’s where Phoenix-based Automated Dispatch Systems (ADS) comes in. Today, ADS technology is helping over 13,000 technicians in North America get to their clients more efficiently. NetView, the latest version of ADS software, promises an even faster, more user-friendly way to deliver the best in customer service.

The new Internet-accessible software can track each technician, helping service managers and dispatchers see how many service calls they have each day, the status of each call and where the technicians need to go. This helps dispatchers assign tasks more efficiently. Authorized users can also access the system from anywhere in the world, including wireless laptops. Dispatchers can show all of their tabs in one window, allowing a more tightly-organized screen. NetView even lets them pick their screen’s color pallet.

The best news? Every current ADS client will get the Netview software free. ADS users pay a small monthly fee, which reduces start-up costs, allows ADS to make sure they have the latest technology and ensures a quick return on investment. In short, it helps ADS deliver what CEO Bob Glovitz calls “Legendary Customer Service.” Also, ADS staff can install the system and fully train all the users in 1 week. And that’s when they’ll start seeing the benefits.


PHOENIX, Az. (Aug. 1, 2001)Automated Dispatch Systems (ADS) is ready to yet again make its mark on the copier service industry

The Phoenix-based company will give industry insiders at the Business Technology Association’s Business Technology Expo Aug. 7-9 in Las Vegas a first look at ADS’ wireless integration on a NEXTEL© radio/cell phone device.  With this NEXTEL© device, copier technicians will handle their customers even more efficiently. ADS first revolutionized technician-dispatch technology nine years ago when the company introduced a computer-controlled dispatch system. Today, more than 13,000 technicians throughout North America use the ADS System every day. Most use Blackberry™ two-way devices, one-way pagers, radios and cell phones to receive and close their calls.

The new system will allow a NEXTEL© telephone to replace the older devices, further streamlining technicians’ workloads. ADS CEO Bob Glovitz expects field-testing to begin within 60 days, and that technicians will begin using the NEXTEL© system in the last quarter of 2001.

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