Pitney Bowes and NewWave Technologies Announce National Multi-Vendor Services Agreement20 Aug, 2008
Pitney Bowes and NewWave Technologies Announce National Multi-Vendor Services Agreement
STAMFORD, CN, and FREDERICK, MD (June 23, 2008) – Pitney Bowes Inc. (NYSE: PBI), the world’s leading mailstream technology company, and NewWave Technologies, Inc., a leading distributor of document imaging products and services, today announced a new agreement whereby Pitney Bowes will provide nationwide, on-site maintenance services and support to NewWave Technologies and its U.S. reseller network.
Under the terms of the agreement, Pitney Bowes will act as an independent service provider, offering national on-site repair, installation and maintenance services for multi-function devices and printers offered by NewWave Technologies. This will enable NewWave Technologies to provide a single source of service to their U.S. resellers to help them achieve the highest level of customer satisfaction with their end users.
“Pitney Bowes is honored to be collaborating with NewWave Technologies to help provide its U.S. reseller network with a single point of accountability for consistent services and support for the deployment and maintenance of their equipment,” said Joanne Boyd, Vice President, Business Development, Multi-Vendor Services for Pitney Bowes. “We look forward to working together to offer ongoing service support and a variety of service options to meet the needs of resellers and their customers.”
“Service plays a critical role in creating long-standing customer relationships built on trust, value and loyalty,” said Lenny Martin, Managing Partner of NewWave Technologies, Inc. “Our collaboration with Pitney Bowes will offer nationwide service coverage and a wide range of service choices to our reseller network. This will enable our resellers to pick and choose the services that are right for them and help increase efficiency in servicing their customers.”