Rackable Systems Contracts with KODAK Service & Support1 Apr, 2009
Rackable Systems Contracts with KODAK Service & Support
RochesteR, N.Y. and Fremont, CA., (Mar. 2009) —Rackable Systems, Inc., a leading provider of Eco-Logical servers and storage for medium- to large-scale data center deployments, has contracted with KODAK Service and Support to utilize its field service organization to augment Rackable’s existing field service team and for the repair of Rackable Systems products. The KODAK Service and Support team has more than 3,000 professionals within the 120 countries. Rackable’s Global Support Center will remain responsible for the diagnosis of systems issues, but will deploy Kodak’s field service technicians when repairs are required. In addition, the contract allows Rackable to utilize Kodak’s part logistics network.
“We looked at several potential vendors for this service and we decided on Kodak because of their flexibility, responsiveness and absolute dedication to the customer experience,” said Ken Murray, Vice President of Service and Support, Rackable Systems. “This contract enables us to rapidly respond to customers’ request for support in new locations where Rackable is not currently present. In addition to enhancing our geographic coverage, by utilizing Kodak’s logistic network, we are now able to provide higher level, faster response time, mission critical support levels for our customers.”
With many companies trimming their technology spending, IT and outsourcing services continue to play a growing role in helping organizations manage costs and meet their core business needs. Effective data centers depend upon a mix of innovative technologies and service-based applications to increase efficiency and flexibility. Rackable Systems’ portfolio of servers and storage units are designed to provide data centers with technology components that combine cost-effectiveness and performance for best value. Kodak will support Rackable customers in the following regions: North America, Europe, Japan and greater China.
“The growth of business information coupled with a need for rapid access to this data is placing a heavy demand on data centers to become more efficient through the combination of technology and service offerings,” said Dolores Kruchten, General Manager, Business Solutions and Services and Vice President, Eastman Kodak Company. “Because these demands typically cannot be met by a single vendor, KODAK Service and Support provides a multi-vendor service approach across a wide range of products that enables our professionals to meet the changing needs of a comprehensive information management system.”
KODAK Products are backed by KODAK Service and Support. KODAK Service and Support is made up of more than 3,000 professionals reaching more than 120 countries. It is a leading multi-vendor integrated services provider, delivering consulting, installation, maintenance and support services for the commercial printing, graphic communications, document imaging and data storage industries. KODAK Service and Support professionals are uniquely qualified to provide services that control costs, maximize productivity, and minimize business risk.
Rackable Systems, Inc. is a leading provider of Eco-Logical servers and storage for medium- to large-scale data center deployments. Founded in 1999 and based in Fremont, California, Rackable Systems is a founding member of The Green Grid and serves cloud computing and services, enterprise software, federal government, digital media, financial services, oil and gas exploration and HPC customers worldwide.