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Release of Miracle Service™ Version 5 enables better technician scheduling and cost savings.

19 Mar, 2010

Release of Miracle Service™ Version 5 enables better technician scheduling and cost savings.

Mississauga, Ontario (March 2010) – Nexent Innovations Inc. a provider of service management software for office equipment dealers, has released a new version of its foremost product Miracle Service. The new release, version 5.1, adds powerful service dispatch enhancements, user interface enhancements and additional productivity improving features.

The highlight of the release is the sophisticated Drag & Drop Visual Scheduler – an enhancement that makes managing service teams faster, easier and more effective. Other new features of this release include:

-   Enhanced contract management flexibility.  With the introduction of the Swap Equipment Wizard and the Equipment Organizer, contract administration and meter billing are simplified and improved.

-   Electronic customer signature capture in the field using the Technician Web Portal.  Now field technicians can obtain an electronic signature when using a Microsoft XP Tablet PC.

-   Customer Relationship Management (CRM). This web-based feature manages the full sales cycle to optimize prospect pipelines and drive more sales. It helps build stronger customer relationships and identify future sales opportunities.

“Automating service operations can improve all aspects of a business and the productivity gains result in significant savings.” said Robert Sombach, VP of Development at Nexent.  “Revenue growth, improved customer satisfaction, and increased productivity are just some of the benefits dealers will be able to realize with this new release. We are continuously enhancing our solutions to give dealers better ways to respond to industry pressures and to help them take their business to the next level”.

Benefits with Miracle Service Version 5 include improved first-call resolution, increased number of jobs handled per day, reduced errors, enhanced customer satisfaction, and a service department that stands out from the competition.

About Nexent Innovations Inc.
Nexent Innovations is a global provider of business solutions for thousands of field service clients in over 45 countries around the globe since 1994. Our clients are the key to our success.  Our commitment to them is that Miracle Service provides, and will continue to provide, the best value for their service management software dollar. 

For more information contact:

Robert Sombach, VP of Development
Nexent Innovations Inc.

Phone: (905) 206-1828 or Toll Free: 1-(877)-742-4749
E-mail: sales@nexent.com

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