Ricoh Americas Corporation and IKON Office Solutions Recognized for Leadership in Managed Print Services19 May, 2010
Ricoh Americas Corporation and IKON Office Solutions Recognized for Leadership in Managed Print Services
West Caldwell, NJ (May 19, 2010) –Ricoh Americas Corporation, a leading
provider of digital office equipment and advanced document management solutions
and services, today announced the company’s selection by research firm IDC as a
leading managed print services (MPS) provider in its 2010 MarketScape MPS report
(1). Ricoh and IKON Office Solutions, a Ricoh company, received high scores for
their successful Managed Document Services (MDS) offerings and combined
strengths in the MPS market. The report represents IDC’s assessment of which
vendors are well positioned today through current capabilities, and which have
strategies best positioned to gain market share over the next few years.
“Together, Ricoh and IKON bring an overall strategic road map and current functional capabilities that reflect a deep understanding and well thought out set of offerings to help position Ricoh and IKON for success now and into the future,” said Michael Orasin, research manager at IDC. “Additionally, Ricoh’s formalized change management component of its MPS services is a unique differentiator for the company.”
Ricoh and IKON have developed a Managed Document Services platform that
brings together industry-leading expertise, technology and tools to optimize
enterprise-wide document output and business processes, with a focus on change
management, environmental sustainability and continuous improvement. The
program is comprised of a highly customizable suite of services designed to
streamline printing and document processes and empower customers to concentrate
their efforts on their most critical priorities. Ricoh’s unique “Outservicing”
approach gives customers a competitive edge by enabling them to operate as
greener corporate citizens with engaged employees, optimized processes and
Ricoh’s change management strategy, toolkit and process allow the company to learn about its customers’ businesses and then design a solution focusing on their most critical asset – the employees. Understanding that office cultures cannot be changed overnight, members of Ricoh’s MDS Teams apply Prosci’s change management methodology. Prosci has become the leading provider of change management tools and benchmarking reports, working with more than 2,000 companies from 65 countries on research projects in change management. Prosci’s popular ADKAR®model is used worldwide.
“Ricoh and IKON are proud of this industry recognition as a leader in
delivering managed print services. Our proven expertise, unique management
tools, and commitment to change management allow us to remain at the forefront
of the MPS market and set ourselves apart from the competition,” said Mark
Boelhouwer, Vice President Ricoh U.S. Strategic Marketing, Ricoh Americas
Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company, Ltd., the 74-year-old leading provider of advanced office technology and innovative document imaging products, services and software, with fiscal year 2009 sales in excess of $21 billion. Ricoh’s fully integrated hardware and customizable services and software help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation, directly or through its network of authorized dealers, markets and distributes products in North, Central and South America. Information about Ricoh’s complete range of offerings can be found at www.ricoh-usa.com.
About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.