Log in

ISM News

Ricoh Announces Enhancements to Doc Management Program; Releases DRM System

11 May, 2005

Ricoh Announces Enhancements to Doc Management Program; Releases DRM System

Ricoh Corporation has introduced enhancements to DocumentMall, a Web-based solution that enables corporations to store, manage and share files through the Internet. The upgrades to this on-demand document management and collaboration software service enable DocumentMall to meet the needs of a wider range of customers, from the high-volume customer to the casual customer, regardless of company size.

Ricoh has integrated the Upload Agent, a high volume input solution that automates the process of getting documents into DocumentMall. The Upload Agent is a client application that accepts scanned documents and indexing data (XML metadata) from third-party capture solutions and delivers them via a secure HTTPS connection to a DocumentMall account. At the customer’s convenience, Upload Agent runs as a scheduled service so uploads can be processed during non-peak hours when network traffic is light. In addition, there are no limits on the file size when using DocumentMall’s Upload Agent, making it the solution of choice for customers processing large volumes of paper documents.

Ricoh is also pleased to announce that Upload Agent integrations are now available for InputAccel and InputAccel Express from Captiva Software Corporation, GobyCapture from DocuLex, and Ascent Capture from Kofax; all industry leading document and imaging capture solutions. The combination of DocumentMall and the Upload Agent with InputAccel or AscentCapture are ideal solutions for the conversion and storage of both active and back-filed documents for rapid access or disaster readiness. GobyCapture, in conjunction with a Ricoh Multifunction Product (MFP), offers an efficient and simple to use solution for customers processing moderate volumes of paper.

Knowing that it can often be a time-consuming task to identify the appropriate documents when performing a search on an Internet-based storage center, Ricoh has enhanced DocumentMall’s integrated Barcode Service with improvements to the usability of the user-interface and the incorporation of security upgrades via user access controls. These improvements will not only assist in the organization of documents, but also expedite the retrieval process.

For all customers, from small to medium businesses to enterprise workgroups, Ricoh has improved the performance of DocumentMall with upgrades to the software, including increased user-level security and infrastructure enhancements. Ricoh has also begun implementing BS7799 Part 2 (ISO 17799), a standard specification for an information security management system (ISMS).

Budgets can heavily influence purchasing decisions and businesses often end up with solutions that do not meet their exact needs. Based upon the total amount of storage used and contract term, the new DocumentMall pricing model reduces the overall cost of the service the more it is used within an organization. For example, a higher-volume customer can reduce annual costs by 65% compared with the previous pricing model. In addition, new monthly billing options are available for the higher-volume customer.

“Demonstrating our commitment to providing customers with superior document workflow solutions, DocumentMall offers many benefits that significantly improve our customer’s business processes by managing key document information throughout its lifecycle. The DocumentMall suite of products includes a wide range of offerings for electronic and image input, management and collaboration, and output and delivery. Further, with these enhancements, Ricoh is not only able to strengthen the breadth of DocumentMall’s offerings, but also ensure that it meets the needs of the user in a cost efficient manner,” said Hede Nonaka, vice president of marketing, Ricoh Corporation.

Ricoh introduces DRM system

Ricoh also announced the initial launch of @Remote, an intelligent remote device relationship management (DRM) system with the ability to monitor up to 500 devices. The @Remote appliance collects operational data from networked laser printers and multifunction products (MFPs) and then feeds it through the Internet via a secure communication network to Ricoh’s data center for inclusion in detailed usage reports. An innovative network solution, @Remote provides businesses with the information needed to better manage their fleet of MFP’s and printers while enabling a reduction in overall operation costs.

As a business expands, so does its need for more intelligent technological devices, and with a diverse fleet of equipment, it is critical for the Information Technology (IT) department to effectively manage this complex network to keep operational costs down. In the past, meter reading has been a manual, labor intensive, time consuming, error-prone process. With a vast fleet of machines, businesses have also had many problems locating printing devices on the network as well as keeping track of the volumes being generated on these printers and MFPs by different departments. Due to these various issues, businesses have to spend numerous amounts of time and money to manually maintain, manage and report on these devices, but @Remote can change all of that.

Featuring automated meter reading and reporting capabilities, @Remote enables proficient business and IT operations by collecting and sharing data for meter billing as well as connected fleet utilization reporting. Breaking it down by vendor, model and segment, the reported data includes print, copy, and fax by monochrome and color counts from many Ricoh devices on the network. In addition, the system’s enterprise fleet management abilities allow IT managers to identify what machines are being over and under utilized. Fleet reporting is available for analysis 24x7 via a secure Ricoh Web portal. By eliminating the tasks and costs associated with manual reporting, @Remote is truly a cost efficient automated alternative that meets business operational needs at a reduced total cost of ownership

An extremely robust solution, the @Remote appliance is a sleek, compact server with the ability to monitor up to 500 Ricoh and non-Ricoh devices in various locations by way of a local or wide area network. By building a virtual community of intelligent devices with @Remote, an organization can manage numerous MFPs and printers on a network and assist in determining if they are being used effectively. Additionally, it can assist in managing financials by communicating data from the devices that can decipher the amount of pages printed.

“With its ready-to-use service and long-term cost savings benefits, the @Remote device relationship management system is the ultimate solution for organizations looking to better manage their output devices and keep budgets under control. Combined with its security features, @Remote provides a secure and automated way for customers to enjoy all the benefits of DRM,” said Hede Nonaka, vice president of marketing, Ricoh Corporation.

Phase II of the @Remote system, for which the release date is to be determined, will include the ability to perform remote adjustments, execute automated service call notifications and allow for remote firmware upgrades on newer Ricoh devices.

Information about Ricoh's complete range of products and services can be accessed at www.ricoh-usa.com.

WebinarCase Studies and White PapersSand Exchange Blog

imageSource Magazine Quick Links
Upcoming Events
ITEX Expo & Conference
©2015 Questex, LLC. All rights reserved
Reproduction in whole or part is prohibited
Please send any technical comments or questions to our webmaster