Ricoh Introduces New Program To Help Dealers Transform To A Services-Based Business Model1 Jun, 2011
Ricoh Introduces New Program To Help Dealers Transform To A Services-Based Business Model
West Caldwell - May 31, 2011 – Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions, today introduced ChaMPS, a Ricoh Managed Document Services (MDS) Program to help its dealers transform their business model to a services-based model to meet customers’ document management needs. The program is comprised of three components – Proven Methodology, Best-in-Class Resources and Ricoh’s Industry Leading Services – which will be offered cafeteria-style. This new program makes it easier for Ricoh, Savin and Lanier dealers to leverage what they need, when they need it, while lowering their document-related capital investment and helping accelerate profit generation opportunities.
“Ricoh’s ChaMPS Program is a quantum leap forward,” said Jon Rashap, President of DocuSource, a Ricoh dealer and a leading provider of enterprise content management systems, services and solutions. “The program does more than just educate dealers about document management services. The ChaMPS Program provides dealers with tools for execution and delivery.”
“The ChaMPS Program is a result of Ricoh’s accelerated shift to a services business model, building on our core hardware foundation,” said Jeffrey Hickling, president and CEO of Ricoh U.S. “We understand, first-hand, that delivering world-class document management services requires a change in business structure, which can be a challenging undertaking for some dealers. The ChaMPS program provides our dealers with the critical flexibility they need, backed by the MDS vision and delivery capabilities of an industry-leading enterprise.”
The ChaMPS Program offers dealers best-in-class technology, tools and support that enable dealers to fully manage their customers’ output environments. These resources include a dealer MDS Support Desk staffed with Ricoh personnel who will provide both sales and technical support; access to industry leading tools, including Ricoh’s @Remote USB device discovery tool; sales and marketing resources; and a web portal that takes dealers through the steps for implementing Ricoh MDS and offers choices within each step to allow dealers to customize a document management program that meets their specific needs.
Industry Leading Services
Ricoh will outsource its portfolio of services to its dealers. This includes the ability for dealers to outsource premier off-site monitoring services, access to on-site professional services, including output, security, capture and organizational change management consulting and project management services. And, Ricoh will outsource its commercial imaging services and litigation support services as well as IT services, including remote monitoring services for servers and workstations and a 24/7 customer-facing help desk.
Ricoh announced the new ChaMPS Program to dealers at its Convergence dealer event, held in Orlando, Fla. on May 24-25, 2011. Ricoh has delivered custom MDS services to customers around the world. For customer success stories and testimonials on Ricoh’s MDS approach, click here.
About Ricoh Americas Corporation
Ricoh Americas Corporation, headquartered in West Caldwell, N.J., is a subsidiary of Ricoh Company, Ltd., the 75-year-old leading provider of advanced office technology and innovative document imaging products, services and software, with fiscal year 2010 sales in excess of $23 billion. Ricoh’s fully integrated hardware and customizable services and software help businesses share information efficiently and effectively by enabling customers to control the input, management and output of documents. Ricoh Americas Corporation, directly or through its network of authorized dealers, markets and distributes products in North, Central and South America. Information about Ricoh’s complete range of offerings can be found at www.ricoh-usa.com
Ricoh’s Managed Document Services (MDS)
Ricoh’s MDS approach is an extension and evolution of Managed Print Services (MPS), which addresses the three fundamental functions relating to the entire document management ecosystem of input, throughput, and output. Ricoh’s MDS aims to streamline core business processes by focusing on process, people, and technology and innovation to create a state of continuous improvement. Ricoh aims to help organizations better manage and leverage information for improved business outcomes through a flexible, partnership-led approach. Services management is the fundamental pillar to govern the print and document services program, aided with expert consultancy as well as proven project and change management methodologies. Ricoh is recognized today by both IDC and Gartner as a leader in the industry.