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Seamless Dealer-to-Customer Print Management Solutions

7 Aug, 2001

Seamless Dealer-to-Customer Print Management Solutions

Device to Business (d2b) solutions bring together advanced device engineering and productivity-enhancing Professional Services

August 7, 2001, (Las Vegas)- Imaging Portals Inc. (IPI) has brought together for the first time in one company, easy access to seamless dealer-to-customer print management solutions. As an industry-leading provider of integrated document imaging management services, Imaging Portal’s Device-to-Business™ (d2b) platform leverages the power and immediacy of the Internet to deliver increased efficiency throughout the document imaging supply chain. IPI’s customer-focused approach delivers next generation print management applications| and productivity-enhancing Professional Services, which allow dealers to capitalize on the growth of Internet connections to intelligent document imaging devices. IPI’s fully integrated solutions offer efficiency and cost saving benefits to any size company on any computing platform.

Mike Stramaglio, Imaging Portals CEO, stated, “IPI’s d2b platform powers our innovative real-time remote monitoring capabilities for document imaging equipment.” “This fully integrated solution allows dealers and customers alike to benefit from Internet connectivity to achieve secure, automated device administration,” he continued.

Imaging Portals’ comprehensive strategy brings together the Internet, intelligent imaging devices and universal connectivity to make the next generation of digital imaging technology a reality. Their proprietary ImageTrak™ and ImageView™ software transforms how equipment in the field is managed and serviced, via easy-to-use software and a straightforward user interface. ImageTrak enables automatic transmission of data between the customer’s print devices and the dealer’s system. This data includes meter readings, diagnostic reporting and usage reports, all of which can be readily incorporated into the dealer’s customer management system for automatic billing, auto service dispatch and automated supplies ordering. ImageView provides the user interface to the customer, allowing account self-service and access to usage and service reporting.

“Our customers have been telling us for some time they need new ways to automate time and labor intensive service and support processes such as monthly meter readings and field service dispatch. But they simply do not have access to the technology or resources to implement a viable solution,” said Mike Stramaglio. “Our new business opportunity shifts away from ‘moving boxes’ to delivering complete solutions and value-added services,” he explained.

Imaging Portals’ Professional Services applies its expertise to assisting the dealer with integrating a customer’s legacy systems with new imaging technologies and identifying opportunities for new equipment placements. Their knowledge base and turnkey applications solve real customer problems. By improving data management and document workflow, significant productivity gains and cost savings are achieved for the customer. The servicing vendor is able to reduce customer downtime, thus increasing customer satisfaction while making incremental hardware sales and higher revenues per machine in the field (MIF). In addition, the Professional Services team can assist dealers in opening up new market opportunities, such as high-volume printing and proprietary high-speed printer platforms, increasing sales revenues.

“The nature of the business is such that an effective document imaging strategy is dependent on an in-depth evaluation of a customer’s print environment and the expert implementation of an end-to-end solution. Our Professional Services opens up to dealer’s new business opportunities, providing them access to the applications and expertise to provide their customers with the next generation of print management solutions,” said Stramaglio.

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